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Makati, Philippines

Specialist HRDirect (Lifecycle Management)

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • Responsible for HRDirect Life Cycle Management (LCM) ticket is opened in Customer Relationship Management (CRM) within two (2) hours for all inquiries that are coming in via email.
  • Supports hand in hand with Asia Pacific (APAC) local human resources (HR), For any Life Cycle Management (LCM) ticket queries.
  • Maintain the key performance indictor (KPI) and quality of solution measured by customer satisfaction quota is kept (90% satisfaction quota).
  • Responds to human resources (HR) or stakeholder inquiries and concerns related to the process.

YOUR SKILLS

  • Bachelor's degree in any field.
  • No experience required, Fresh graduates welcome to apply.
  • knowledge in SAP will be an advantage .
  • Excellent communication and Interpersonal skills.


JOB ID: 180007FK